Guides

Guides for taxi company owners

In plain words: what answering the phones costs, what to do about the night shift and how to stop losing customers.

Articles

Costs

What a taxi dispatcher really costs

The gross figure on the contract is not what the company pays. Here is the full cost of a dispatcher's job on the Polish minimum wage in 2027, why one desk staffed round the clock takes 5 full-time jobs, and how three example companies compare.
Night shift

The night shift at a taxi company: what one night-time call costs

At night the phone rarely rings, yet a dispatcher costs more than during the day. Work out what one night-time call costs you, and see what handing the night to Dyzio does.
Calls to drivers

Forwarding taxi calls to drivers: why it costs more than it saves

To avoid paying for a dispatcher, some taxi companies forward their line to a driver's mobile, at night or even during the day. What looks like a saving often means risk on the road and fewer bookings taken.
Missed calls

Missed calls at a taxi company: how to work out what you lose

Before you tell yourself customers somehow get through, check how many calls nobody answered. Here's where unanswered calls come from, how many there are in three example companies and how to count them at yours.
Automated or human

An automated voice or a human dispatcher? An honest comparison

Neither an automated system nor a person is best at everything. Here's what Dyzio does well at a taxi company, what should stay with your people and how to make them work together.
Rollout

How to roll out an automated dispatcher at a taxi company

Rollout doesn't mean rebuilding your dispatch room or getting a new phone number. Here are the five installation steps, what you can get ready on your side and what we won't promise up front.
Addresses

Taking addresses over the phone: from the caller's words to one point

A caller says "the station road", "by the stop" or a street named after a date, and the driver needs one place to drive to. Here's how Dyzio gets there.
Foreign callers

Foreign callers and airports: the language of the call and airport names

A tourist at the airport, a caller who'd rather speak English, someone who changes language halfway through. Here's how that works with Dyzio, and how it deals with airports everyone calls something different.

What are you looking for

Automated dispatcher

An automated taxi dispatcher that takes bookings by phone

Dyzio answers the phone, talks to the caller, gives the fare and the arrival time, and records the confirmed ride in your dispatch system. Your number stays the same, and a person takes over whatever needs a decision.
Voice bot

A voice bot for taxi companies: what a call with Dyzio sounds like

A voice bot sounds like a machine that makes you press keys. Dyzio works differently: it talks. Here's what such a call is like and what happens when a caller doesn't make much sense.
Night dispatcher

A night taxi dispatcher without paying for a night shift

At night the phone rarely rings, but someone still has to answer it. Dyzio takes the nights and public holidays: it answers, takes bookings and records them in your system, so you don't have to fill the next night on the rota.
With RT3000

Dyzio works with RT3000

If you run on RT3000, Dyzio puts bookings straight into your system. The ride reaches the driver the same way as a booking entered by a dispatcher, and you don't replace anything you use today.
With MamTaxi

Dyzio works with MamTaxi

Running on MamTaxi? Dyzio answers the caller and the booking goes straight into your system. Customers ring the same number, and your people carry on working as before.
Small company

Phone automation for small taxi companies

With one person on the shift, every extra call has to wait, and at night you answer yourself. Dyzio helps without a new number or a new system.