What it takes off your dispatch room
Most calls to a taxi company are routine. In our data, about 81% of bookings are a pickup with no destination given (our team's own analysis of around 140 million rides), and in our team's experience about 5-10% of calls ask where the driver is and when they'll arrive. Dyzio handles calls like these from start to finish:
- takes bookings for now and for later, with extras such as a dog, large luggage or a note for the driver,
- gives the fare and answers questions about prices,
- says when the taxi can be there, and doesn't guess when the data isn't available,
- checks whether the caller has an active ride and mentions it right at the start of the call,
- changes a booked ride when the caller asks,
- cancels the ride the caller asks about, and if they have several, asks which one.
That frees up the line: a customer calling to ask about their ride, change it or cancel it no longer ties up the phone for someone who wants a new booking, and the dispatcher doesn't have to break off to say the taxi is on its way.
A conversation instead of a menu
A menu system makes people press keys, pick a city and repeat a number. Dyzio has a conversation: the caller uses their own words, in any order, and can correct themselves halfway through. There's an example on the voice bot page. While Dyzio checks something, the caller hears a short, truthful note that things are moving, not silence.
Two ways of working
You can give Dyzio everything, or only what your people can't reach in time:
- On its own. Every call goes to Dyzio and a person only takes the exceptions. Good for nights, public holidays and shifts when you're short-staffed.
- In tandem. Your team answers first, and when a dispatcher is on a call, on a break or doesn't pick up, Dyzio takes over after a number of rings you set (two at most).
What to leave to an automated system and what to a person is laid out in an honest comparison.
You gain most at night, when the phone rarely rings and a dispatcher costs more than by day, and at rush hour, when callers queue for one dispatcher. The guide to missed calls shows how to work out how many calls go unanswered at your company today.
The booking lands where you already work
Dyzio isn't one more system to learn. It works with RT3000 and MamTaxi, and another system can be connected if it can exchange company data and prices, a new booking, a cancellation and a ride's status. The driver gets the job like any other, and the dispatcher sees it in their usual program.
Installation and subscription
Installation is one-off work by our team: we bring over your customer and booking data, tidy up the addresses and teach Dyzio your city, drivers and customers. No commission on rides and no extra charge per booking. You'll find the prices on the pricing page, the day simulation shows how much Dyzio could take over at your company, and you can hear what it sounds like by talking to it in the demo.
Our team has been building voice systems for taxi companies since 2019. Dyzio always tells callers it's automated and doesn't pretend to be a person.
Last updated: 9 November 2026