An automated dispatcher for taxi companies
You get an automated line that answers calls around the clock, talks to the customer, gives the fare and arrival time, and records the booking in your dispatch system.
Dispatch system
A driver is on the way, about 6 min
Dyzio is made by Siopa sp. z o.o., and our team has been building automated voice systems for taxi companies since 2019.
The problem
The end of a concert, a sudden downpour, a Friday night. Dispatchers are on other calls, the lines are full, the customer waits and then calls someone else.
What it looks like for the caller
The customer hangs up and calls someone else
An example situation.
5-30%
of calls to a taxi company go unanswered because the dispatchers are on another call
Our team's own data, based on an analysis of 193 companies.
over 20 s
in a queue and the customer hangs up, then looks for another company
From our team's experience with taxi companies.
10-18%
of calls come from customers who have already booked: they ask where the driver is and when they will arrive (5-10%), or change the booking (5-8%)
From our team's experience.
81%
of bookings are a pickup with no destination given
Our team's own study of about 140 million rides.
Some calls hold the line even though the caller already has a booked ride: they ask where the taxi is, want to change the time or cancel the ride. The dispatcher has to answer each of them, for example "The taxi is on its way, it will be there in 5 minutes", and meanwhile a customer who wants to book a ride waits or hangs up.
Where is the taxi?
Hello, where is my taxi?
The driver is on the way and will be there in about 5 minutes.
Answered at once
Changing a ride
Can I move my ride to 6:30 pm?
Done, your ride is now at 6:30 pm.
Change saved
Cancelling a ride
I would like to cancel tomorrow's ride.
Cancelled. Thank you for calling.
Ride cancelled
Dyzio settles these on its own, and the dispatcher has a free line for customers booking a ride.
Rides stay with your company and the rota gets simpler: less hunting for night cover and stand-ins.
A shorter queue and a proper break: when they are on a call or resting, Dyzio answers.
More rides from the phone, so more income and a reason to stay with your company.
Gets through first time and calls you again next time.
453rides that could come back
PLN 25average fare
PLN 11,325a month that can stay with your company
From 800 missed calls a month we take off questions about the driver, changes to rides and people who got through on a second try.
With 50 drivers that is PLN 226.50 more for each.
This is an example calculation with assumed numbers, not the result of any particular company. How to work it out for yours is in the guide to missed calls.
Your company over a day
A day has 24 hours and one person works 8. Add days off, paid leave and breaks. See how it works out in a small, a medium-sized and a larger company.
Calls in each hour of the day
Today: red shows the calls nobody answers.
A simulation of an average day; your traffic may look different.
Medium. The busiest hour is 9:00: 36 calls an hour. On the rota: 9 people. Unanswered: 1,681 calls a month.
People on the rota
9
8.3 full-time jobs
Unanswered calls
1,681
per month, 11% of all calls
assuming a call lasts 60 s and a caller waits 20 s on average
One night-time call costs
PLN 5.42
with Dyzio PLN 1.12 per conversation on average
Today the people at the phone cost PLN 50,756 a month
Choose “In tandem” or “Nights” to see what Dyzio changes.
Calls to drivers
By night or by day, some taxi companies forward their calls to drivers to avoid paying a dispatcher. On paper it looks cheaper. On the road it looks different.
The attention gauge is illustrative.
PassengerTo the station, please.
Driver on the phoneHello, taxi... Where? Szpitalna street?
Driver on the phoneWell, I'll be there in twenty minutes or so.
And I'm paying for this ride.
The passenger has paid for the ride, yet listens to someone else's booking and a conversation about another address.
The call goes to the drivers
The customer calls someone else
The call goes to Dyzio
Drivers decide for themselves whether to pick up. Dyzio answers straight away and does not pick and choose rides.
From our team's experience with taxi companies.
DriverHello... taxi, where?
CustomerSzpitalna 12, please.
DriverWell, twenty minutes, something like that.
DyzioThis is an automated assistant. Hello. Radio Taxi. How can I help you?
CustomerA taxi to Szpitalna 12, please.
DyzioSzpitalna 12. I have the fare from the price list and the taxi can be there in about 6 minutes. Shall I book it?
CustomerYes.
DyzioYour taxi is booked, have a good trip.
A sample conversation.
| What you compare | A driver with a phone | A dispatcher | Dyzio |
|---|---|---|---|
| Always answers | When willing and able | When free | Yes, straight away |
| Several calls at once | No | One at a time | Yes |
| Driver focused on the road | No | Yes | Yes |
| Booking in the system at once | Usually not | Yes | Yes |
| Answers during breaks | No | Only if someone covers | Yes |
| Cost | Hidden: rides, fines, customers | A full-time post, even when the phone is silent | A subscription and conversations |
The whole conversation
Next to the conversation you can see what Dyzio is doing at that moment. The caller does not wait in silence.
A sample conversation. Dyzio takes real fares and times from the company's dispatch system.
What Dyzio is doing right now
For you: every booking is taken properly, step by step, even when you are not there.
Working modes
Dyzio works on its own or alongside your team. You decide how much work to give it.
All day or all night: every call goes to Dyzio, and the exceptions go to the person you choose, even at home.
Your team answers first. When a dispatcher is on a call, on a break or nobody is there, Dyzio takes the call after the number of rings you set.
For you: someone answers the phone whenever your team cannot, and you decide how much work to give Dyzio.
What it can do
Automated taxi booking does not have to mean a menu of buttons. It is a conversation that ends with a booking or a straight answer.
No "press 1". The caller speaks in full sentences, in any order, and can correct themselves.
Streets, numbers, names of places and places described in words. When something is missing, Dyzio asks.
It gives the fare from your system and answers questions about your price list.
It says how soon the taxi can be there, based on data from your system. Without data, it does not guess.
"In an hour", "tomorrow at seven". Scheduled rides are taken just like rides for now.
A dog, big luggage, a note for the driver, the payment method. It all goes into the booking.
It recognises the number, checks the ride in your system and says what is happening with the driver and when they will arrive. The line is soon free for the next callers.
The caller changes the time or address of a booked ride, or cancels it in one sentence. With several rides, Dyzio asks which one.
The caller switches to English and so does Dyzio. No new call and no announcement.
When the caller asks, or the matter needs a decision, Dyzio passes the call to a dispatcher.
It knows the ride history from your system, so it understands "as usual" and "same as last time".
While it checks data, the caller hears a short, true note that the request is in progress.
At rush hour
At rush hour several people call at the same moment, and not all of them want a new ride. With one dispatcher each waits for their turn, while Dyzio talks to each of them separately, with no queue.
One dispatcher
Dyzio
As many conversations at once as your phone system has lines.
For you: at rush hour nobody hits a busy line, and rides do not run off to someone else.
Your rules
Change the settings and see how Dyzio's answer changes.
Click to change.
Passengers and luggage
Payments
Drivers and cars
Bookings
For you: Dyzio says what actually applies at your company, and does not promise what you do not offer.
Right now
Dyzio looks at the free cars, the route and how busy the company is. Move the slider and see how what it says changes.
The taxi can be there in about 6 minutes.
Dyzio works out the arrival time from:
For you: the caller hears an honest arrival time, and at a difficult moment gets no promise you cannot keep.
Addresses
The caller speaks like a person, the driver gets one certain place. Pick an example and watch the path.
Examples
"From the terminal please, the one at the airport."
A terminal in a sentence about the pickup.
The airport terminal, not a payment terminal.
The place is confirmed.
The city and zone check out.
For the driver
The terminal at the airportFor you: the driver goes to the right address, and the caller does not have to spell it three times.
Connecting your system
Dyzio is not one more program to learn. Bookings land where you already work.
Fares, bookings, changes, cancellations and ride status go straight through RT3000.
The same for companies running on MamTaxi.
Using a different dispatch system? It works as long as four kinds of information can be exchanged with it.
Only what a ride needs.
How Dyzio knows where you operate and what a ride costs.
A confirmed ride goes into the system like any other booking.
The customer changes their mind and the booking is cancelled in the system.
Dyzio checks what is happening with the customer's ride.
The customer's call goes from your phone system to Dyzio, and the number stays the same.
Rollout
Installation is more than plugging in a cable. Step by step, we prepare Dyzio to work at your company.
We come to you and agree when Dyzio should answer, which dispatch system and phone system you use and what rules apply at your company.
We take the ride history from your system: who calls, where from and where to. We merge duplicates and fix typos, so that "the usual" means the right address.
Streets, well-known places, taxi ranks and zones, plus your drivers and regular customers.
Dyzio already works with RT3000 and MamTaxi; for another system we check the connection on our first call. Your phone number stays the same.
Before the first customer calls, we test conversations on your addresses and adjust what is specific to your city.
All of this is covered by a one-off installation fee. After go-live, reviewing calls and fine-tuning Dyzio are part of the subscription. How long it takes depends on your dispatch and phone systems; we will give you a concrete date after a short conversation.
Questions
Short and to the point.
Yes. At the start of the call the caller hears that they are connected to an automated line, and when asked directly Dyzio says it is not a person. We do not promise that nobody will notice: Article 50 of the AI Act requires informing people they are talking to an AI system, and we think that is fair.
It asks again or asks the caller to repeat. If that does not help, it offers to connect them with a dispatcher. The caller can also ask for a person at any moment.
No. Customers keep calling the same number. The call goes through your phone system to Dyzio.
A menu takes the caller down a fixed path. Dyzio has a conversation: the caller says what they want, in any order, can change their mind halfway through, and Dyzio asks about whatever is missing.
It recognises the number and checks the ride in your system. When the caller asks where the taxi is, Dyzio says what is happening with the driver and when they will arrive. When they want to change the time or the address, Dyzio saves the change in the booking, and when they no longer need the ride, it cancels it. With several rides, it asks which one. While Dyzio takes such calls, your dispatcher can keep taking new bookings.
That is your decision. Dyzio can work on its own or alongside your team: dispatchers answer first, and Dyzio takes the calls when they are on another call, on a break, at night and on holidays. People get more time for what needs a decision.
Often it does not, and the night is where Dyzio helps most: there are few calls, and a dispatcher costs more than by day. In the example of a small company about 36 calls come in during the night, the dispatcher answers about 31 of them and the night costs about PLN 384, so one answered night-time call costs PLN 12.49. You can work out your own night in the simulator on the pricing page.
You can, but the saving exists only on paper. Drivers are there to drive and decide for themselves whether to pick up: when carrying a customer, on a break or when the ride is too far, the call is lost. A call also takes the driver's attention off the road, and in Poland a phone held in the hand means a PLN 500 fine and 12 points. Dyzio answers straight away and does not pick and choose rides.
Dyzio works with RT3000 and MamTaxi. Another system has to be connected to it first. The connection needs four things: reading the company's details and price list, creating a booking, cancelling a booking and checking ride status.
People can speak their own way. Background noise, very quiet speech or other conversations nearby make understanding harder for anyone, people included. When Dyzio is not sure, it asks, and if it still does not understand, it offers a dispatcher.
Each conversation runs separately, so there is no queue like with a single handset. How many calls your company can take at once depends mainly on the number of lines in your phone system.
Yes, we save what was said and how each call went, so that any matter can be explained and quality improved. The scope and rules of data processing are set out in the contract. In the demo we save what was said and how each call went to analyse and develop the service, with details in the privacy policy.
Once for the installation and every month for the subscription. The subscription covers service, support and keeping an active line that answers many calls at once, with a package of conversations included. No commission on rides and no surcharge for bookings. The amounts are on the pricing page.
Installation, paid once, is the work of preparing Dyzio for your company. We come to you, bring over the ride and customer history from your system, tidy up the addresses and adapt Dyzio to your company's history. We teach it your city: streets, places, taxi ranks and zones, as well as your drivers and regular customers. Finally we connect the line and test the calls before the first customer rings. Care after go-live is part of the subscription.
It depends on your dispatch and phone systems. Dyzio already works with RT3000 and MamTaxi, another system has to be connected to it first. We will give you a concrete date after a short conversation.
Go to the demo page, verify your number with an SMS code and talk to Dyzio in your browser. Each number gets 3 conversations of up to 3 minutes each. Bookings in the demo are not real: no driver will come.
Contact
Tell us how your dispatch room works and which system you use. We will get back to you with specifics.
Prefer email? kontakt@dyzio.taxi
A conversation in your browser, nothing to install. All you need is a phone number for verification.