Few calls, full pay
Nights at a taxi company tend to look alike: hours of quiet, a short rush when the bars close, then calm again. In the simulation of an average day, the hours from 22:00 to 06:00 bring about 18% of the day's calls, although they are 8 of its 24 hours. The quietest time is around 03:00.
The dispatcher is at work for the whole shift, and in Poland every hour of night work earns an allowance: with contributions, PLN 7.13 more per hour. One person at the phone for one night costs about PLN 384, including contributions, the night allowance and cover for leave and sickness. Over 30 nights that's about PLN 11,520. Where those figures come from is in the guide to what a dispatcher costs.
What one night-time call costs
The sum is simple: divide the cost of the night hours by the calls somebody answered at night. Here are the three companies from the day simulation on the pricing page.
| An average night | Small | Medium | Larger |
|---|---|---|---|
| Calls from 22:00 to 06:00 | 36 | 91 | 218 |
| Dispatchers at night | 1 | 1 | 2 |
| Nights per month | PLN 11,520 | PLN 11,520 | PLN 23,040 |
| One night-time call | PLN 12.49 | PLN 5.42 | PLN 3.89 |
| A conversation with Dyzio in the Nights plan, on average | PLN 1.22 | PLN 1.12 | PLN 1.06 |
With Dyzio, a conversation costs the same at any hour, night or day. The last row of the table shows what one conversation with Dyzio in the Nights plan comes to on average, counting the whole bill.
A night with Dyzio: an example month
In the Nights plan, Dyzio answers from 22:00 to 06:00, and during the day it helps the dispatchers when they're on a call or on a break. The night shift drops off the rota, and every call gets answered.
| Per month | Small | Medium | Larger |
|---|---|---|---|
| People on the rota: today and with Dyzio | 5 → 4 | 9 → 7 | 15 → 12 |
| Conversations with Dyzio per month | 2,269 | 4,155 | 8,505 |
| Dyzio's bill | PLN 2,768 | PLN 4,654 | PLN 9,004 |
| People and Dyzio together | PLN 22,386 | PLN 43,890 | PLN 77,667 |
| Stays in the company each month | PLN 8,752 | PLN 6,866 | PLN 14,037 |
| Installation pays for itself after | 7 days | 9 days | 5 days |
This simulates an average day; it isn't a promise of savings for any real company. You can enter your own hours, shifts and call volume in the day simulation on the pricing page.
What else you gain
- No more hunting for people to work nights or filling the rota for public holidays.
- A caller at three in the morning hears what they'd hear at noon: the fare, the arrival time and a confirmed ride.
- In the morning your team finds the bookings in the system, and the night's calls are on record.
- Matters that need a decision can go to whoever is on call. If nobody is, Dyzio says so plainly and keeps helping with the ride.
Other ways to handle the night
Keep a person on
That makes sense if nights are genuinely busy or your regulars expect a familiar voice. You pay for the whole shift and keep looking for people willing to work nights.
Forward the phone to a driver
Cheapest on paper, expensive in practice: a driver on a job won't answer, and the booking still has to be entered into the system. We explain why that's a bad idea separately.
One person working in tandem with Dyzio
The dispatcher answers first, and Dyzio takes the calls they can't reach in time, after a number of rings you set (two at most), including during breaks. Good when you don't want to give up on people altogether.
Where to start
- Pull last month's night-time call count from your phone system, ideally hour by hour.
- Work out the cost of the night shift, including the night allowance and cover.
- Divide one by the other. That is the cost of one night-time call.
- Compare it with Dyzio's prices and talk to Dyzio in the demo. How a night dispatcher works is described separately.
Sources
- Polish Labour Code, consolidated text Dz.U. 2026 item 1245: breaks (art. 134), night work and the night allowance (art. 151⁷ and 151⁸), leave (art. 154), sick pay (art. 92) (in Polish)
- Employer contributions and the full cost of a job at the Polish minimum wage in 2027 (BankoweABC, in Polish)
- Working time in Poland in 2027: 251 days and 2,008 hours (pit.pl, in Polish)
- ZUS, Poland's social insurance institution: sickness absence in 2025, on average 14.76 days per person (PDF, in Polish)
Last updated: 9 November 2026