A small company has the least slack
One dispatcher means one call at a time. When two people ring, the second waits, even if the first only wants to know where their taxi is. And when someone takes leave or falls ill there's a hole in the rota that usually gets filled by the owner with a phone in hand. Every extra salary is a big step, so spare capacity is hard to afford.
On a Friday evening or when it suddenly starts to rain, one person answers one phone and the other callers wait, then a moment later ring someone else. At a small company every such customer hurts, because there are few drivers and every ride counts.
An example bill
Take the small company from the day simulation on the pricing page: about 200 calls a day and 1 person on every shift. For somebody to be at the phone at all times, the rota needs 5 people. One person on a shift is entitled to breaks, so for about 150 minutes a day nobody can answer, and at rush hour some callers hang up. In the simulation about 20% of calls go unanswered.
With Dyzio at night, Dyzio answers from 22:00 to 06:00, and during the day it takes whatever the dispatcher can't reach in time, including during breaks.
| Per month | Today | Dyzio at night |
|---|---|---|
| People on the rota | 5 | 4 |
| Cost of people | PLN 31,138 | PLN 19,618 |
| Calls nobody answers | 1,204 | 0 |
If you answer the phone yourself
If you're the owner and the dispatcher at once, Dyzio mainly gives you back your nights and your time at the wheel. You can keep the day for yourself and hand nights and busy periods to the system, or the other way round. The night phone doesn't wake you at three: Dyzio answers, takes the booking and records it in the system, and in the morning you see what happened.
When it doesn't pay
If you really have few calls and aren't paying anyone to answer them, the subscription may not pay for itself. Better to work it out than take anyone's word for it. Start with your phone system's call log: how many calls did you have last month, and at what times?
What you need
- your company's phone number, which stays the same,
- a phone system that can pass the call to Dyzio,
- a dispatch system: RT3000, MamTaxi or another one that can exchange company data and prices, bookings, cancellations and status.
Before you sign anything, talk to Dyzio in the demo.
Sources
- Employer contributions and the full cost of a job at the Polish minimum wage in 2027 (BankoweABC, in Polish)
- Polish Labour Code, consolidated text Dz.U. 2026 item 1245: breaks (art. 134), night work and the night allowance (art. 151⁷ and 151⁸), leave (art. 154), sick pay (art. 92) (in Polish)
- Polish regulation on health and safety at workstations with screens, § 7: a break after each hour, Dz.U. 2025 item 58 (in Polish)
- ZUS, Poland's social insurance institution: sickness absence in 2025, on average 14.76 days per person (PDF, in Polish)
Last updated: 9 November 2026