The night in numbers
Staffing the night with one person for 30 nights costs about PLN 11,520 at the Polish minimum wage, with contributions, the night allowance and cover for leave and sickness. In the medium company from the day simulation, about 91 calls come in from 22:00 to 06:00, and one night-time call costs about PLN 5.42 today. With Dyzio, a conversation costs the same at any hour, night or day.
When Dyzio takes that company's nights and helps the dispatchers in tandem by day, 7 people stay on the rota instead of 9. In this example, about PLN 6,866 a month stays in the company, and the installation pays for itself after 9 days. The full sum for three companies is in the night shift guide, and you can work out your own in the day simulation on the pricing page.
A night with Dyzio
- The caller rings the same number as during the day.
- Dyzio answers and says it's automated.
- It listens to where from and where to, and checks the address, the fare and the arrival time.
- It reads the ride back and waits for the caller's agreement.
- The booking goes into your system and the driver gets the job like any other.
Nights also bring harder callers: people on their way home from a night out, someone speaking quietly so as not to wake anyone. Dyzio asks them to repeat and asks follow-up questions, and if it still can't understand it offers a dispatcher, if someone is on call. Not every such call ends in a booking, the same as with a person.
Public holidays and long weekends
It works the same on public holidays, when it's hardest to find anyone willing to work. Callers ring as they would on any other day. A conversation with Dyzio costs the same at any hour, and you don't have to fill the rota for Christmas Eve or New Year's Eve.
Who handles the exceptions
Complaints and unusual cases can go to whoever is on call, even from home. If nobody is on call, Dyzio doesn't promise a connection to a person: it says how things are and carries on helping with the ride. In the morning your team finds the bookings in the system.
What you gain beyond the money
A calmer rota: you're not hunting for people for the next run of nights or ringing someone at four in the morning because a colleague is ill. Your dispatchers work in the daytime, when they're needed most, and in the morning things are in order, because every booking is in the system and the night's calls are on record.
How to start
- Give Dyzio the whole night or just part of it, to suit your rota.
- Keep one person on, and Dyzio takes what they can't reach in time, after a number of rings you set, including during breaks.
- Don't forward the phone to a driver's mobile: why that's a bad idea.
Check the prices and talk to Dyzio in the demo before you decide what to do about the night shift.
Sources
- Employer contributions and the full cost of a job at the Polish minimum wage in 2027 (BankoweABC, in Polish)
- Polish Labour Code, consolidated text Dz.U. 2026 item 1245: breaks (art. 134), night work and the night allowance (art. 151⁷ and 151⁸), leave (art. 154), sick pay (art. 92) (in Polish)
- ZUS, Poland's social insurance institution: sickness absence in 2025, on average 14.76 days per person (PDF, in Polish)
Last updated: 9 November 2026