An example call
| Who | What they say |
|---|---|
| Dyzio | This is an automated assistant. Hello. Radio Taxi. How can I help you? |
| Caller | A taxi from the usual place, tomorrow at seven please. |
| Dyzio | One moment, checking. |
| Dyzio | Dworcowa 8, tomorrow at seven. Shall I book it? |
| Caller | Actually make it half past six. And I'll pay by card. |
| Dyzio | Half past six, paying by card. Shall I book it? |
| Caller | Yes. |
| Dyzio | Booked for half past six tomorrow. |
The caller uses their own words
On that call nobody presses a key or hears a list of options. The caller says where and when in whatever order occurs to them, changes the time halfway through and adds a payment method. Dyzio follows along, reads the ride back only once it has the whole picture and books it when the caller agrees.
When something's missing, it asks only about that and doesn't start again. "The usual" or "same as last time" works because Dyzio recognises the caller from their number and knows their ride history.
The same call can open with the price or with an extra: "how much to the airport?" or "I've got a dog and a suitcase". Dyzio adds that to the ride and asks about the rest at the end.
How it differs from a press-a-key system
A press-a-key system marches the caller down a fixed path and asks things in its own order. Dyzio is closer to talking to a dispatcher: it listens to the whole sentence, picks out what the caller has already said and doesn't make them repeat it. An older caller doesn't have to hunt for a key, and someone in a hurry doesn't have to sit through a list of options before getting a taxi.
When it's checking, it doesn't go silent
Checking an address, a fare and an arrival time takes a moment. The caller hears a short, truthful note that things are moving, not the dead air that makes people hang up. As soon as the result is ready, they get it.
When someone who has already booked calls
Many calls aren't new bookings but questions about a ride that's already on its way. Dyzio recognises the number and says straight away what's happening: that the driver is on the way and when they'll be there. If the caller wants a different time or no longer needs the taxi, Dyzio changes or cancels the ride in the same call, and nobody who wants to book has to wait for that call to end.
Harder calls
- An older caller speaks slowly or trails off: Dyzio patiently asks follow-up questions.
- Noise, traffic, people talking in the background: Dyzio asks them to repeat, because noise makes it harder for anyone to understand, people included.
- An accent: people can speak their own way, and when Dyzio isn't sure it asks.
- Someone wants to talk to a person: they say so and the call goes to a dispatcher, if someone can take it.
It only says what it knows
Fares and arrival times come from your system, and when they aren't there Dyzio doesn't guess. It says what actually applies at your company and doesn't promise what you don't do. How it gets to the right address is in the guide to addresses.
The best judge is your own ears: talk to Dyzio in the demo, and ask an older relative to book a ride the way they usually would.
Last updated: 9 November 2026