What a taxi dispatcher really costs

What the company pays on top of the gross wage

The contract shows a gross figure, but that is not the whole bill: in Poland the employer adds its own social contributions on top. From 1 January 2027 the statutory minimum wage is PLN 4,950 gross a month, and the employer's contributions come to another PLN 1,013.77. That makes PLN 5,963.77 for one full-time job, and that is at the lowest legal wage.

We used the standard accident-insurance rate; yours may differ slightly. If you pay more than the minimum, everything below goes up with it.

One desk round the clock takes 5 full-time jobs

The phone at a taxi company rings at any hour, so someone has to be at the desk all day and all night: 720 hours a month. One person on a full-time contract can't work every day. They have days off, paid leave and the occasional sick day:

• a full-time job in 2027 is 2,008 hours of work a year,
• paid leave is 26 days a year: that's the entitlement after ten years of work, and school counts towards those years in Poland, a degree as eight,
• sick leave averages 14.76 days a year per person (ZUS, 2025),
• which leaves about 144 hours at the phone in an average month.

An hour of a staffed desk costs about PLN 40.87, including contributions and cover for leave and sickness. You pay the same at the busiest time of day, when most people call, as in the middle of the night, when the phone is almost silent, and at night the night allowance comes on top.

That hour doesn't go only into new bookings. The dispatcher also talks to customers who have already booked: cancelling rides, changing times and explaining where the taxi is. In our team's experience about 5-10% of calls ask where the driver is and when they'll arrive, and about 5-8% change a booked ride. These calls matter, and Dyzio can take them over, so the dispatcher's time goes on what needs a person.

Round-the-clock services face the same arithmetic. Poland's Supreme Audit Office (NIK) described a post that has to be staffed around the clock, with five people on full-time contracts. Between January 2023 and March 2025 it went unstaffed on 14 days, for more than 108 hours in total, because someone unexpectedly dropped out of the rota. Five full-time jobs are a minimum rather than a margin.

Breaks are a dispatcher's right

Under the Polish Labour Code, anyone working at least 6 hours a day is entitled to a 15-minute break (art. 134). Anyone who works at a screen for at least half of the shift is also entitled to 5 minutes after every hour. On an 8-hour shift that comes to about 50 minutes, all counted as paid working time.

Breaks are plain common sense: a coffee, the toilet, a moment away from the headset. With two people on the shift, the other one answers. With one, the phone waits. In a small company with one person per shift that adds up to about 150 minutes a day. That's exactly when Dyzio can answer: the dispatcher takes a proper break and the caller still gets an answer.

Nights cost more

Polish law adds a night allowance for every hour worked at night: 20% of the hourly rate derived from the minimum wage (art. 151⁸). The night period is 8 hours between 21:00 and 07:00, and the employer decides exactly which. In 2027 every night hour costs the company PLN 7.13 more, contributions included. What that does to the cost of one night-time call is in the night shift guide.

Three example companies

Below are the three companies from the day simulation on the pricing page: a small one (about 200 calls a day, 1 person by day, 1 person at night), a medium one (about 500 calls a day, 2 people by day, 1 person at night) and a larger one (about 1,200 calls a day, 3-4 people by day, 2 people at night). In the plan with Dyzio at night, Dyzio answers from 22:00 to 06:00 and during the day helps the dispatchers when they're on a call or on a break.

This simulates an average day; it isn't the result of any real company. It assumes that a call lasts 60 seconds on average and that a caller hangs up after about 20 seconds of waiting, which is our team's experience.

What this sum leaves out

We've counted wages with contributions, the night allowance, paid leave and average sickness. Outside the sum are:

• PPK, the Polish workplace pension scheme: the employer pays 1.50% of the wage for each member,
• recruiting, and the weeks a new person needs to learn the city,
• overtime when someone suddenly drops out of the rota,
• cover during breaks when one person is on the shift,
• the desk itself: phone system, headset, somewhere to sit,
• rides that get away because nobody answered in time (how to count them).

So treat this as a floor rather than the full picture. When you compare it with Dyzio, add those items on the people side.

Sources

• Poland's minimum wage and minimum hourly rate for 2027, Council of Ministers regulation of 14 September 2026, Dz.U. 2026 item 1213 (in Polish)
• Employer contributions and the full cost of a job at the Polish minimum wage in 2027 (BankoweABC, in Polish)
• Polish Labour Code, consolidated text Dz.U. 2026 item 1245: breaks (art. 134), night work and the night allowance (art. 151⁷ and 151⁸), leave (art. 154), sick pay (art. 92) (in Polish)
• Polish regulation on health and safety at workstations with screens, § 7: a break after each hour, Dz.U. 2025 item 58 (in Polish)
• Working time in Poland in 2027: 251 days and 2,008 hours (pit.pl, in Polish)
• ZUS, Poland's social insurance institution: sickness absence in 2025, on average 14.76 days per person (PDF, in Polish)
• NIK, Poland's Supreme Audit Office, audit P/25/042 of the emergency medical system: a 24-hour post staffed by five full-time jobs (PDF, in Polish)
• Polish Employee Capital Plans Act, art. 26: the employer pays 1.5% of the wage, Dz.U. 2026 item 192 (in Polish)

Last updated: 9 November 2026