The language can change during the call
Dyzio starts in Polish. When the caller says a whole sentence in another language or asks for one, Dyzio answers in that language straight away. No new call and no press-two menu, and the ride they were discussing stays exactly as it was. You don't need a separate number or a separate line for foreign callers either.
A bare "hello" or a single foreign-sounding word doesn't switch the language, so the conversation doesn't jump around by accident. Most of the time it's English, and that's the easiest to try for yourself in the demo.
Dyzio isn't limited to English: it answers in the language the caller is actually speaking, Ukrainian or German for example. If you have many such customers, listen to a call like that before launch and judge it yourself.
The language of the call and the language of the driver
Those are two different things and Dyzio doesn't mix them up. A caller who asks in Polish for an English-speaking driver carries on in Polish, and the request goes into the booking if your company has that option. If it doesn't, Dyzio won't promise what isn't there: it says it can't choose a driver by language, but it will book a taxi.
An airport has many names
In Warsaw one caller says "Okęcie", another "Chopin Airport" and a tourist simply "airport". In Poznań it's "Ławica", in Kraków "Balice" or "Kraków airport". To the driver it's one place, so to Dyzio it should be one place too, whichever word the caller used.
Airports often lie outside the city they're named after. Kraków-Balice has an address in Balice, not in Kraków. Dyzio knows that "Kraków airport" means exactly that place, rather than rejecting it as a different town. "Krakow airport" in an English conversation works the same way.
If the caller just says "to the airport" and there's one nearby, Dyzio takes that airport. If there are several, it asks which one. As with any other place, the caller confirms the ride before it goes into your system.
Fare and arrival time in English
In an English call the caller hears what they'd hear in Polish: where they're being picked up, where they're going, what it will cost and when the taxi can be there. Fares and arrival times come from your system, and your company's name stays as it is.
A visitor doesn't need to know a Polish street name by heart. When Dyzio isn't sure what it heard, it asks, as in any other call, and at the end it reads the ride back and waits for confirmation.
A ride to the airport often means a large suitcase or a flight at a set time. Dyzio adds the luggage to the booking if your company takes it, and handles the pickup time as a booking for later, the same as in Polish.
An English call follows the same course as a Polish one; only the language changes. Polish street names stay in Polish, so the driver gets what they know.
What this means for your company
A visitor who can't make themselves understood hangs up and opens an app, and an airport ride can be one of the better fares of the day. That customer doesn't show up in your phone report as a loss, because they usually just never call back.
- If you carry hotel guests and airport passengers, switching language helps most at night, when nobody on duty speaks English.
- Only switch on the "English-speaking drivers" setting if you really have them.
- It's worth going through the list of places that matter most to you together at launch, including their English names.
Hear it for yourself: in the demo you can start in Polish or English and change language during the call. How Dyzio understands addresses is in the guide to addresses.
Last updated: 9 November 2026