Where the idea comes from
The sum is tempting. Instead of paying about PLN 11,520 a month to staff the night shift in Poland, the phone goes to the mobile of a driver on duty, or to several in turn. During the day it tends to happen when the dispatcher is on a break or there's nobody to sit by the phone. The driver is in the car anyway, so let them answer. The catch is that the same driver is also driving.
Drivers should be driving, not answering
Talking on the phone while driving takes attention off the road. A driver taking a booking is thinking about an address and a time, not about what's happening in front of the car.
A hands-free set keeps both hands on the wheel, but the driver's mind is still on the call. And a call about a booking isn't just a hello: the driver has to remember an address, work out whether they can get there, and often write something down.
A phone in the hand means a fine and points
In Poland, Article 45(2)(1) of the Road Traffic Act bans drivers from using a phone that has to be held in the hand while driving. The penalty is PLN 500 and 12 penalty points. Hands-free is allowed there, but as above, the call still takes up the driver's attention.
Drivers decide which calls they take
That isn't an accusation, just how it works. A driver earns from the rides they drive themselves. When someone calls from far away, or just as they have a passenger on board, the phone often goes unanswered or the caller is told it can't be done. From talking to taxi companies we know drivers would rather not take jobs that don't suit them.
Then there's who gets which job. Whoever holds the phone decides who gets the booking, and it's easy to feel that rides are going to friends. Arguments between drivers start quickly, and you have nothing to show what actually happened.
The company loses more than one ride then. The customer remembers that they couldn't get through or were turned down, and next time starts with a different number.
The passenger in the back hears everything
A ride in progress often means someone in the back seat. They hear the conversation with another customer, somebody else's address and phone number, sometimes a surname. They're paying for a ride and listening to other people's business, and they have every right to feel the driver's eyes are not only on the road.
The tone of the call
Between one junction and the next, a driver has no time for pleasantries. They answer curtly, talk fast and sometimes mishear the address. Tired at the end of a long shift, they won't be as friendly as a dispatcher at a desk, or as an automated system that uses the same calm tone at any hour.
The booking still has to be entered
To get the ride into your dispatch system, the driver has to type in the address, the time and any notes. They do it while driving, stop and lose time, or enter it later, in shorthand and from memory. Nobody checks the address along the way, so mistakes are easy. And when a driver simply keeps the ride for themselves, there's no customer history, no ride to cancel and no status to ask about, and a driver who was closer never even sees the job.
What to do instead
If a night position doesn't pay, you don't have to choose between a salary and a driver's mobile. Work out what your night shift costs and see how Dyzio answers at night: it talks to the caller, records the booking in your system, and the driver gets the job like any other. Listen to a call in the demo.
Sources
- Polish Road Traffic Act, Article 45(2)(1), consolidated text Dz.U. 2024 item 1251 (in Polish)
- Fine and penalty points for phone use while driving in Poland (LINK4, in Polish)
Last updated: 9 November 2026