Why the phone still matters
Apps haven't replaced the telephone. Many customers, older ones especially, still call as they always have, and every such call is a ride that's easy to lose if nobody answers. So Dyzio looks after the phone, and the app and the system carry on as they are.
What callers want when they ring
They want to book a ride, ask about a fare, find out where their taxi is or cancel. When they ring a company on MamTaxi, Dyzio deals with all of that in the conversation and records the result in the system straight away:
- gives the fare from your price list,
- takes the booking, including bookings for later and extras for the ride,
- cancels the ride the caller asks about,
- checks what's happening with the ride and when the taxi can be there.
A call in practice
Dyzio answers and says it's automated. The caller says where and when, and Dyzio checks the address, the fare and the arrival time. While that takes a moment the caller hears a short note that things are moving. Then it reads the ride back and waits for agreement, and the confirmed booking goes into your system. It recognises regulars from their number and knows their ride history, so it doesn't ask what it already knows.
What doesn't change
- your company's phone number,
- the system your dispatchers work in,
- the way drivers get their jobs,
- your prices and your company's rules.
On its own or alongside your team
Dyzio can answer every call and hand only the exceptions to a person. Or it can back your team up: dispatchers answer first, and when they're busy Dyzio takes over after a number of rings you set (two at most). That's particularly useful at rush hour and at night, when you're short of hands. Every conversation runs separately, so nobody waits for a free handset, and how many can run at once depends on the lines in your phone system.
Dispatchers are still needed for what takes a decision; they just no longer answer every call asking where the taxi is. They have time instead for what an automated system can't do.
What to prepare
- last month's call report from your phone system,
- your rules: what you carry and how customers can pay,
- a decision on which hours Dyzio should answer,
- a contact for whoever knows your phone system.
How to start
The steps of a rollout are in the guide. Installation is one-off work by our team, bringing over your data and teaching Dyzio your city. You'll find the prices on the pricing page, the day simulation shows how much Dyzio could take over at your company, and you can try the demo right now without installing anything.
Last updated: 9 November 2026