What an automated system does better
- It answers at four in the morning exactly as it does at noon. It needs no rota and no cover.
- It handles many calls at once. Each one runs separately, so nobody waits for a free handset; how many depends on the lines in your phone system.
- It says what you set: the prices, whether you carry animals, which payment methods you take.
- Fares and arrival times come from your system. When they aren't there, it doesn't guess.
- Every booking it takes goes into the system, with a record of what was said and how the call went.
What's better left to people
- Complaints and disputes, where something has to be worked out and promised.
- Unusual jobs your rules don't cover.
- Callers who clearly want to speak to a person.
- Situations where someone is in difficulty and needs another human being.
- Standing agreements and relationships with companies, hotels and hospitals.
That's why Dyzio hands the call to a person when the caller asks or the matter needs a decision. When nobody is available to take it, it says so plainly and carries on helping with the ride. An experienced dispatcher also knows things no system holds: who likes riding with whom, and who is worth a call back.
Side by side
| Situation | Dispatcher | Dyzio |
|---|---|---|
| Several calls at once | One conversation, the rest wait | Each conversation separately, limited by the lines in your phone system |
| A customer asks about a ride, changes it or cancels it | The call ties up the line and new bookings wait | Checks the ride in the system and answers at once, changes or cancels the booking |
| Breaks | Entitled to about 50 minutes of breaks per shift | Answers then too |
| Nights | A salary plus the night allowance | The same price per conversation |
| Cost at the Polish minimum wage, 2027 | PLN 5,963.77 a month per full-time job, and a 24-hour desk takes 5 full-time jobs | A fixed subscription, with no night allowance or cover |
| Leave and illness | Cover needed | Doesn't apply |
| A regular customer | Remembers them, if long enough in the job | Knows their ride history from the system |
| A hard-to-follow call | Works it out from tone and context | Asks follow-up questions, offers a person if needed |
| A complaint | Talks it through and decides | Hands over to a person |
Dyzio answers around the clock and takes many calls at once, but that doesn't make people unnecessary: Dyzio takes the routine calls, and your team takes care of whatever needs a person.
What changes in a dispatcher's job
Once routine bookings and status questions go to Dyzio, a dispatcher no longer answers the fifth "where's my taxi?" call in a row. What's left are the conversations that need knowledge of the city and a decision: complaints, regular customers, the unusual. A shorter queue also means fewer nerves and less chance of a mistake, like a wrong address or a car sent to a no-show.
Breaks stop being a problem too. A dispatcher is entitled to them, and while they're out for a coffee, Dyzio answers the phone.
Working in tandem
You don't have to pick one. You can have your team answer first, and when a dispatcher is on a call, on a break or doesn't pick up, Dyzio takes over after a number of rings you set (two at most). It works the other way round too: Dyzio answers everything and only the exceptions reach a person.
The first arrangement suits daytime and rush hour, the second nights and public holidays, and you can combine them depending on the time of day.
An automated system always says it is one
At the start of the call the caller hears that they've reached an automated line, and when asked directly Dyzio says it isn't a person. We don't pretend callers won't notice. The law requires it too: Article 50 of the EU's AI Act says a person talking to such a system must be told so, unless it's obvious.
Being upfront pays off. The caller knows who they're dealing with, and anyone who prefers a person can ask for one.
When an automated system doesn't pay
Start by listening to your own calls. In our data about 81% of bookings are a pickup with no destination given (our team's own analysis of around 140 million rides), but your company may differ. Count how many calls need a real decision and how many only need a ride written down, then decide what to hand over.
If calls are few and you take them yourself, the subscription may not pay for itself. Before you decide, check the day simulation on the pricing page and listen to Dyzio in the demo. How Dyzio understands addresses is covered in a separate guide.
Sources
- Regulation (EU) 2024/1689 on artificial intelligence, Article 50 (EUR-Lex)
- Polish Labour Code, consolidated text Dz.U. 2026 item 1245: breaks (art. 134), night work and the night allowance (art. 151⁷ and 151⁸), leave (art. 154), sick pay (art. 92) (in Polish)
- Polish regulation on health and safety at workstations with screens, § 7: a break after each hour, Dz.U. 2025 item 58 (in Polish)
Last updated: 9 November 2026