Five installation steps
Step 1. We get to know your company
We come to you and work out how you operate: how many dispatchers you have, when you're short-handed, which dispatch system and phone system you use and what rules apply at your company. From that we decide when Dyzio should answer: on its own, in tandem with your team, or only at certain hours, such as at night. Already at this stage you can see whether Dyzio makes sense for you.
Step 2. We bring over and tidy up your data
We take the ride history from your system: who calls, where from and where to. We merge duplicates and fix typos, so that "the usual" means the right address. That way a regular customer doesn't have to explain where they are every time they call.
Step 3. We teach Dyzio your city
Streets, well-known places, taxi ranks and zones, plus your drivers and regular customers. We also set your rules: whether you carry pets and large luggage, how people can pay, whether you take bookings for later and after how many rings Dyzio should take over. Dyzio says what actually applies at your company.
Step 4. We connect the line and your system
Dyzio already works with RT3000 and MamTaxi. If you use another system, we check on our first call whether it can exchange four kinds of information: company data and prices, a new booking, a cancellation and the status of a ride. Callers reach Dyzio through your phone system, and your company number stays the same. We also check how many lines you have, because they decide how many conversations your company can take at once. For whoever looks after your phones: we connect to your phone system and agree the technical details with them on the first call.
Step 5. We test the calls before go-live
Before the first customer calls, we test conversations on your addresses and adjust what is specific to your city. Only then does Dyzio start answering your customers.
After go-live
Once Dyzio is live, we read through the conversations, particularly closely in the first days. That's when the things nobody foresaw come up: an estate name that isn't on the map, or the habit of meeting outside a certain shop. Whatever comes up in calls, we fine-tune together with you as part of the subscription.
Where to begin: nights, rush hours or the whole day
Nights are the easiest to judge: there are few calls, you can go through every one of them, and the day carries on unchanged. Rush hours are a good start if your biggest pain is calls nobody answers: your people work as usual and Dyzio takes what they can't reach, including during breaks. The whole day makes sense when you're short of staff or the next shift has nobody on it. The day simulation on the pricing page shows what each of these looks like in figures. For the whole day, select every hour under "Chosen hours".
What you can get ready now
- Last month's call log from your phone system, with the time of every call.
- A list of places people call by their own names: ranks, stations, shopping centres, estates.
- Your rules: what you carry, what you don't, how customers can pay.
- A decision on who takes exceptions at night, if anyone is to take them.
On your side you'll usually need three people: someone who knows the company's rules and decides on the working mode, someone who knows the dispatch system, and someone who knows the phone system. In a small company that's often one person.
What we won't promise up front
A date. How long rollout takes depends on your dispatch system and your phone system, so we'll give you a real date after a short conversation and not before. We also won't promise that everything will be perfect from day one: every city has its own names and habits, and Dyzio learns them from real calls.
How to tell whether it's working
After the first few weeks, compare with the period before launch:
- how many calls nobody answered,
- how many conversations ended in a booking,
- how many calls went to a person and why,
- what your dispatchers and regular customers say.
Installation and subscription
Installation is one-off work by our team, all five steps above: we get to know your company, bring over and tidy up your data, teach Dyzio your city, connect the line and your system and test the calls before go-live. That's why you pay for it once. What it covers is described in the installation part of the pricing page.
After that comes the subscription: service, looking after your calls after go-live and an active line that answers around the clock and takes many calls at once. The contract is monthly. No commission on rides and no extra charge per booking. You'll find the prices on the pricing page. Want to talk about your company? Write to kontakt@dyzio.taxi.
Last updated: 9 November 2026