What happens in RT3000 during a call
| Task | What Dyzio does |
|---|---|
| Fare | Asks RT3000 for the price of the route the caller gave |
| Arrival time | Works it out from free cars and how busy the company is |
| New booking | Records the confirmed ride the way a dispatcher would |
| Cancellation | Cancels the ride the caller points to, and if there are several, asks which |
| Status | Checks what's happening with the caller's ride and mentions it at the start of the call |
A typical call, step by step
- The caller rings your company number and the call passes through your phone system to Dyzio.
- Dyzio recognises the number and checks in RT3000 whether the caller has an active ride.
- It works out where from, where to and when, then asks RT3000 for the fare and checks when the taxi can be there.
- It reads the ride back and waits for the caller's agreement.
- It records the confirmed booking in RT3000. The driver gets the job like any other.
One place for your data
Dyzio takes the price list and company settings from your system, so you don't copy them into a separate program. Change a price in RT3000 and Dyzio quotes the new one. It recognises regulars from their number and knows their ride history, so "the usual" means what it should.
Your rules stay in force: if you don't take animals or large luggage, Dyzio won't promise what you don't do. We go through the settings together at launch.
What's going on in the city
With plenty of free drivers the caller hears a normal arrival time. When it's busy they're told there's a lot going on and the wait may be longer. When there are no free taxis Dyzio says so plainly and offers a ride for later, the way you've set it up.
What dispatchers and drivers see
A booking from Dyzio looks like any other. Dispatchers don't learn a new program and drivers get the job where they usually do. When Dyzio hands a call to a person, the dispatcher carries on working as always. Dyzio is an extra, patient voice at the start of the process, not a new system.
How to start
Customers ring the same number, one phone system and one number as before. We connect Dyzio to RT3000 and to your phone system, agree the working mode and watch the first calls: the steps are in the rollout guide. Installation is our team's work: we bring over your ride history from RT3000, tidy up the addresses and teach Dyzio your city. The subscription covers service, support and an active line that takes many calls at once. You'll find the prices on the pricing page.
Last updated: 9 November 2026