Terms of Service and Demo Rules

§ 1. Who runs the website

1. The Dyzio website at https://dyzio.taxi is run by Siopa sp. z o.o., ul. Smukalska 33, 85-565 Bydgoszcz, entered in the register of entrepreneurs of the National Court Register under KRS number 0000854451, registry court: District Court in Bydgoszcz, 13th Commercial Division of the National Court Register, tax identification number (NIP) 9671438308, statistical number (REGON) 386748185, share capital PLN 5,000. Below we refer to it as Siopa.
2. Contact with Siopa: kontakt@dyzio.taxi.
3. These terms set out the types and scope of services provided by electronic means, the conditions for providing them, the conditions for concluding and terminating contracts and the complaints procedure (Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means).
4. These terms are available free of charge on this page. You may save or print them.
5. The demo means the free conversation with the automated system in the browser, described in the “Demo rules” section. The service means the paid Dyzio service for taxi corporations.

§ 2. Services and who may use them

1. Siopa provides the following services by electronic means: making the content of the website available, including the price list and guides, receiving enquiries through the contact form, and the demo.
2. Anyone may use the content of the website and the form. The demo may be used by adults who give a mobile phone number from Poland, the United Kingdom, Germany or Hungary.
3. Using the website, the form and the demo is voluntary and free of charge. The contract for using the content of the website and the form is concluded when you start using them and ends when you stop using them.

§ 3. The paid service for taxi corporations

1. Dyzio is a paid service intended for entrepreneurs, in particular taxi corporations.
2. The service is ordered under a separate contract. The contract sets out the scope of the service, the remuneration, the term, the notice rules, liability and the entrustment of data processing. In these matters the contract takes precedence over these terms.
3. Current prices are in the price list. They are stated net, in Polish zloty.

§ 4. Technical requirements and risks

1. To use the website you need a device with internet access and an up-to-date browser with JavaScript enabled.
2. For the demo you also need a microphone, a speaker or headphones, the browser's permission to use the microphone, cookies enabled and a mobile phone that can receive text messages.
3. Using the internet carries common risks, such as malicious software or attempts to obtain data by deception. Keep your software up to date and do not share the SMS code with anyone.

§ 5. Demo rules

1. The demo is free of charge and is only for checking how Dyzio works. It is not an offer of carriage or an order for a taxi, and using it does not oblige you to conclude a contract for the service.
2. To use the demo you choose a city and a conversation language, give a mobile phone number, accept these terms and the privacy policy, and then enter the code received by text message. Your browser solves a short computational task that filters out automated traffic. The contract for using the demo is concluded when the code is confirmed.
3. You are talking to an automated system, that is an AI system, not a person. We say so on the demo page and at the start of the conversation, and when asked directly Dyzio answers that it is an automated system.
4. We save the transcript and the course of the conversation, but not a recording of your voice. Details are in the privacy policy.
5. Orders in the demo are simulated: no driver will come, nothing reaches a real dispatch office, and prices and arrival times are examples. The taxi corporation in the demo is fictitious.
6. Do not give sensitive data or payment card data in the conversation.
7. In a situation threatening life, health or property, call the emergency number 112. In the demo nobody will summon help.
8. The contract lasts until the end of the session (at most 6 hours) or until you sign out. You may end it at any time by clicking “Sign out and change number” or by ceasing to use the demo. Confirming a code again means concluding a new contract.

Limits

A conversation in which no sound from your microphone arrived does not use up the limit. The website also has overall limits for all visitors: once they are used up, the demo may be temporarily unavailable.

§ 6. Obligations and prohibitions

1. Use the website and the demo in accordance with the law, these terms and good practice, and give true data, including your own phone number.
2. Supplying unlawful content is prohibited.
3. It is also prohibited to give another person's phone number without their consent, to circumvent limits and safeguards, to use bots and scripts, to send unsolicited commercial information, to attempt to access data not intended for you, and to disrupt the operation of the website or the demo.
4. If these rules are breached, Siopa may refuse further use of the demo, including by blocking a phone number or IP address. A blocked person may return to the demo only with Siopa's consent.
5. If you notice a breach, write to kontakt@dyzio.taxi.

§ 7. Availability and technical breaks

1. We try to keep the website and the demo running around the clock, but we do not guarantee uninterrupted access.
2. Technical breaks may occur. Where possible, we plan them at night.
3. The functions of the website and the demo may change. We may add new ones, change or remove existing ones, and stop providing the demo.

§ 8. Complaints

1. You may file a complaint about the website or the demo by e-mail to kontakt@dyzio.taxi or by post to ul. Smukalska 33, 85-565 Bydgoszcz.
2. In the complaint give your contact details and describe the problem.
3. We will reply within 30 days of receiving it, in the same way in which it was filed or in another way you indicate.

§ 9. Liability

1. The demo serves only to get to know Dyzio. The automated system's answers may be wrong or incomplete, and the prices, arrival times and availability of taxis in the demo are examples. Do not base any decisions on them.
2. Siopa is not liable for damage resulting from using the website or the demo contrary to these terms, from giving untrue data, from circumstances for which the user is responsible, or from force majeure.
3. Siopa's liability towards entrepreneurs for using the website and the demo is excluded, except for damage caused intentionally.
4. These terms do not exclude or limit Siopa's liability towards consumers to the extent that the law does not allow it.
5. The scope of liability for the paid service is set out in the contract.

§ 10. Intellectual property

1. The content of the website, including texts, graphics, software and the Dyzio name, is protected by law and belongs to Siopa or to entities that have granted it a licence.
2. You may use it only within the limits of permitted use, in particular for your own internal purposes. Copying and distribution require Siopa's consent.

§ 11. Personal data

The processing of personal data is described in the privacy policy, and the rules on cookies and browser storage in the cookie policy.

§ 12. Consumers and sole traders

1. If you are a consumer, these terms do not limit the rights you have under mandatory provisions of law.
2. A consumer may withdraw from the contract for using the demo within the period and on the terms set out in the Polish Act of 30 May 2014 on Consumer Rights, by sending a statement to kontakt@dyzio.taxi. The demo is free of charge, so withdrawal involves no costs.
3. An entrepreneur who is a natural person and concludes a contract that does not have a professional character for them enjoys the protection granted to consumers to the extent set out in Article 385⁵ of the Polish Civil Code and Article 38a of the Act on Consumer Rights.
4. A consumer may use out-of-court methods of resolving disputes, in particular the assistance of a municipal or district consumer ombudsman.

§ 13. Changes to these terms

1. We may change these terms for important reasons, in particular when the law, the scope of the services or the way the website works changes.
2. We announce a change on this page at least 14 days before it takes effect.
3. The amended terms apply to contracts concluded after they take effect. If you do not accept them, do not use the website or the demo.

§ 14. Governing law, disputes and entry into force

1. These terms and the contracts concluded under them are governed by Polish law. The choice of law does not deprive a consumer of the protection given by the mandatory provisions of the country of their habitual residence.
2. Disputes with entrepreneurs are resolved by the court having jurisdiction over Siopa's registered office.
3. Disputes with consumers are resolved by the court having jurisdiction under generally applicable provisions.
4. These terms apply from the day they are published on the website.

Last updated: 9 November 2026